What Is an Aged Care Agreement?

When entering aged care facilities in Townsville, you will sign an agreement outlining the services, fees and terms of care. This legal contract covers accommodation arrangements, personal care, medical services, daily meals and recreational activities. It also explains costs, payment methods and government subsidies that may apply. 

Key Terms to Know

Aged care contracts can include unfamiliar terms. Important ones to understand include:

  • Accommodation agreement: Details about the room type, location and costs.

  • Resident agreement: Outlines care services, daily fees and optional extras.

  • Refundable Accommodation Deposit (RAD): A lump sum paid for accommodation, refundable upon exit (less any agreed deductions).

  • Daily Accommodation Payment (DAP): A daily fee option instead of paying the RAD upfront.

  • Means-tested care fee: Some residents pay extra fees based on their income and assets.

We encourage you to ask questions and seek clarification on any terms before signing.

Protecting Resident Rights

Aged care homes in Townsville must follow the Aged Care Quality Standards, which protect resident rights. These standards ensure you or your loved one receives respectful, dignified care and can make choices about daily life and care preferences.

Getting Support with the Process

Understanding aged care agreements can feel overwhelming, but you do not have to manage it alone. Our experienced team is here to guide you through every step, explain complex legal terms in plain language and connect you with external resources, such as financial advisers or legal professionals, as needed.

Why Choosing Trusted Providers Matters

Not all aged care providers offer the same level of transparency or support regarding contracts and legal terms. We prioritise clear communication, detailed explanations and personalised guidance so you and your family can make informed decisions. Working with experienced aged care providers in Townsville ensures you avoid confusion, understand your options and feel confident every step of the way, from contract signing to daily care delivery.

Navigate Aged Care Contracts with Confidence

Contact The Good Shepherd Home on 07 4772 9900 or via our contact page to speak with our expert team. Arrange a consultation, tour our aged care homes in Townsville and learn how we help families understand every aspect of aged care agreements with clarity and care.